> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge-base-starter-mintlify-85d166f9.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Access requests

> How to request access to tools, systems, and data — and what to expect.

All access to company systems follows the principle of least privilege: you get access to what you need to do your job, not more.

## How to request access

1. **Submit a ticket** in the IT portal (or Slack: `#it-requests`).
2. Include: the system or resource, the level of access needed, and your business justification.
3. Your manager will receive an approval notification. Most requests require manager approval; some require director or security team sign-off.
4. Approved requests are fulfilled within **one business day** for standard tools, **three business days** for production or customer data systems.

## Access levels

| Level      | Examples                           | Approver            |
| ---------- | ---------------------------------- | ------------------- |
| Standard   | Slack channels, Notion, Figma      | Manager             |
| Elevated   | AWS non-prod, staging environments | Manager + IT        |
| Privileged | Production systems, customer data  | Manager + Security  |
| Admin      | Identity provider, billing systems | Director + Security |

## Shared credentials and service accounts

Do not share personal credentials. If a workflow requires a service account or shared credential, request one through IT. Service accounts are audited quarterly.

## Access reviews

IT runs quarterly access reviews. You'll receive an email listing your current access. Review it and flag anything that's no longer needed. Unused access will be revoked automatically after 30 days of no activity.

## Offboarding

When an employee leaves, all access is revoked on their last day. Managers are responsible for notifying IT at least two days in advance so handoffs can be arranged.

## Emergencies

For urgent access issues blocking critical work, contact the IT help desk directly on Slack (`#it-help`) or by phone. Include your manager in the message.